Context
The client's goal in this project was to identify and address issues in their HR department related to employee experience and digital transformation. The project aimed to implement new technologies and data infrastructure while promoting a cultural shift towards data-driven decision-making and continuous improvement. The process included immersion, mapping of current processes, digital maturity analysis, and CX mapping for improving the employee experience.
Scope
Techniques and tools: Service blueprint, Personas, insight cards, in-depth interview, stakeholder map, integration map, and technological infrastructure.
Topics addressed: People Analytics, HR 4.0, Leadership 4.0, Employee Branding.
Role
I participated in this project together with a multidisciplinary team of data, design, and innovation consultants. My role was to assist in synthesizing research findings, mapping processes, and consolidating the report, with recommendations for new opportunities for the client.